Showing posts with label valley software. Show all posts
Showing posts with label valley software. Show all posts

Friday, September 26, 2008

Backing up


"One day at a time unless they all attack at once."

One of the things I've learned the hard way is to back up your files. Two years ago when my computer went down during a power surging, butt kicking winter snow storm, I realized I had nothing, I mean nothing backed up. I thought for sure I was toast and I had earned the burn. Bob, computer genius, once again managed to save not only mr computer but all my files on it. And somehow managed to get Apple to pay for the replacement power thingy that had fried.
You know the saying that behind every good man is a good woman, backing him up? Ok I added the backing up part because it seems to fit with todays blog about backing up, but not just in a lip service kind of way. Jan is the ying to Bobs yang, and when you call Valley Software, trying to contain your panic, her voice is like honey on toast, shes calm, never loses her patience, and most of the time can get you out of the jam before, as a last resort, she turns you over to Bob or tells you to bring the computer in.
Backing up... I swore I would not get myself in the wiggly place i was in last time, and two years ago I bought an external drive on ebay and backed up my files. Since Bob had to rebuild my computer from the ground up this time, it hasn't been the smoothest restart, small things are not happening, like despite his best efforts, Firefox was running when the mothership went down and I lost all my bookmarks.
The one thing that did set me into panic mode last night was the font factor, two fonts I had been working with on my website overhaul, one I had downloaded from Emigre and another missing font I use all the time, nowhere to be found in the rebuilt font folder which I guess goes into the default format when the computers' OS is reinstalled. This morning I plugged in my external hard drive with little hope I had actually backed up my fonts, but there they were.
My miracle d'jour.

Thursday, September 25, 2008

Mothership crashes


From one pain in the neck to another, my computer crashed right in the middle of updating my website files. I went from making some serious progress to staring at a teeny tiny folder on my desktop with a flashing question mark.
Its been days of feeling lost in more ways than one and hours hanging out at Valley Software hoping for a quick fix. Like my neck problem, this one took days to resolve as well. Thanks to the friendly folks there at VS, I somehow pulled through with an intact sense of humor, and what feels like a new computer.
Thanks Bob and Jan, once again you guys are the best.